Refund and Returns Policy

Thank you for shopping with us. We are dedicated to providing you with the highest quality chocolates and ensuring your satisfaction. Please take a moment to review our refund policy before making a purchase.

We strive to deliver chocolates that meet and exceed your expectations. Due to the perishable nature of our products, we regret to inform you that we are unable to offer refunds or exchanges on any chocolate purchases. This policy is in place to maintain the freshness and integrity of our products and to ensure the safety and satisfaction of all our customers.

It is essential to provide accurate shipping information at the time of purchase to ensure proper delivery. If an incorrect address is provided and the package is returned to us, we can reship it at your expense.

We encourage you to thoroughly review your order before completing the purchase to ensure that all the items, quantities, and shipping details are correct. Once an order has been placed, it cannot be canceled or modified.

Please note that any promotions, discounts, or special offers applied to your purchase are non-refundable and cannot be redeemed for cash or store credit.

By making a purchase on Hanah Chocolate Factory, you acknowledge and agree to abide by this refund policy.

If you have any questions or concerns regarding our refund policy or need assistance with an order, please don’t hesitate to contact our customer service team.

We appreciate your understanding and support.

Sincerely,

Hanah Chocolate Factory Team